These General Terms and Conditions (GTC) govern the relationship between the seller and the buyer (natural or legal person). They apply to all orders and purchases made in the online store. The provisions of Slovenian legislation apply, including the Consumer Protection Act (ZVPot-1) and the Code of Obligations (OZ), as well as relevant EU regulations.
All prices are quoted in euros (€). Prices for B2C customers include VAT unless otherwise stated. Prices for B2B customers (wholesale) may be net prices, with VAT charged separately as specified by the offer or contract. Prices are valid at the time of order placement.
The purchase contract is considered concluded at the moment the seller confirms the order (the buyer receives an electronic order confirmation message, not just an automatic receipt confirmation). From that moment, prices and other conditions are fixed and binding for both parties.
We accept the following payment methods:
Shipping costs are stated in the ordering process and depend on the weight, package size, and selected delivery location. For purchases over €75, delivery is free (for B2C).
Orders are shipped within 3-5 business days. The seller is not responsible for delays caused by the delivery service.
This section applies only to natural persons (consumers) purchasing products for personal use.
The consumer has the right to notify the seller within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision.
🚨 Important Notice (Health and Hygiene): The right of withdrawal does not apply to goods that are perishable (including certain dietary supplements and teas) and to sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (ZVPot-1, Article 43, paragraph 4).
The complete Return and Refund Policy is available at: RETURN POLICY
The seller guarantees for material defects on sold products in accordance with the law. The buyer must notify the seller of the defect within two months of discovering the defect.
This section applies to legal entities or sole proprietors (wholesale).
In the event of a conflict between these GTC and a written wholesale contract, the provisions of the contract shall prevail.
Legal entities do not have the right to withdraw from the contract without reason (the 14-day return period does not apply). Returns are only possible in case of a product defect or by prior agreement.
The products we offer are natural teas and dietary supplements. They are not intended to treat, diagnose, prevent, or alleviate diseases and do not replace consultation with a doctor or pharmacist. The user must consult a professional before use if taking medication or having health problems. Herba Medica, d.o.o. assumes no responsibility for consequences arising from improper use of products.
Herba Medica takes care in the accuracy of information and ingredients on the website. Given the nature of our products (adaptation of natural taste, traditional recipes), product data is binding, but we reserve the right to minor recipe adjustments that do not affect the basic quality and function of the product.
Data is processed in accordance with the Privacy Policy.
Any disputes shall be resolved amicably by both parties. If an amicable solution is not possible, the competent court in Ljubljana, Slovenia, shall have jurisdiction.